Jewelry Buyer’s Bill of Rights
When purchasing jewelry, consumers can protect themselves by knowing their rights and choosing a reputable jeweler. Before buying or selling jewelry, study this Bill of Rights.
- You have the right to a receipt for all purchases over $20, which includes the price, the tax amount and the legal name of the seller.
- You have the right to a detailed receipt for purchases over $75, which includes the above information as well as a description of the article and its composition. In the case of diamonds, a receipt must include accurate diamond grading and carat weight information.
- You have the right to know the jeweler’s refund and exchange policy before you make a purchase. Unless a different refund or exchange policy is clearly displayed, you are entitled by law to a refund if you return the item within 20 days.
- You have the right to information disclosing any treatments or enhancements to the stone you purchase.
- You have the right to pay the currently advertised price. A jeweler must live up to the price or discount advertised on a flyer or in the newspaper.
- We recommend you avoid shopping at stores that employ hawkers who stand on the sidewalk and use high-pressure tactics to draw you into their stores.
- We recommend you seek more than one offer when selling your jewelry. Only sell to a jeweler who holds a valid secondhand dealer’s license from the Department of Consumer Affairs.
- You have the right to file a complaint if you have a dispute with a jeweler. Call the Consumer Affairs Hotline at 311.